Shipping Policy

Shipping & Order Processing 

Bottega Louie ships items throughout the United States using FedEx as our third party shipping carrier. Most deliveries are sent using overnight or two-day services with product specific shipping solutions, to ensure the quality and freshness of our products during transit.

Orders ship Monday-Thursday, excluding holidays. We recommend placing your order in advance of the desired ship date to avoid potential delays and daily cut-off times. Arrival times are not guaranteed. Shipping is subject to FedEx operations and weather conditions. We are unable to ship orders on weekends. 

Local Courier

Orders sent throughout the greater Los Angeles area may be delivered using local courier services. Please contact our Sales Department (213) 802-1487 directly for more information, price quotes, or to place an order for local courier delivery.

In Store Pickup

Orders may be picked up at Bottega Louie Restaurant, Gourmet Market & Patisserie in Downtown, Los Angeles. To arrange an order for pickup, please contact our Sales Department (213) 802-1487.

Delivery Guarantee

Shipments can only be delivered to a street address within the United States. Shipping carriers are unable to deliver to P.O. Boxes. Bottega Louie is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipments that are returned or require rerouting due to incorrect addresses, will be subject to additional charges for reshipment and/ or relabeling on behalf of the shipping carrier.

Shipping charges will not be refunded for late deliveries, in the event the business is closed or if the recipient is not available to receive the package when delivered. Shipping carriers may require a signature for delivery at the discretion of the driver. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

Returns

Due to the perishable nature of our products, Bottega Louie does not accept returns. If, for some reason, you are unsatisfied with your purchase, please contact our Sales Department and we will make every effort to ensure your experience with Bottega Louie is a pleasant one.

Cancellations and Modifications

Orders may not be cancelled within 24 hours of the ship or pick-up date. For order cancellation or modification requests, please contact our Sales Department (213) 802-1487 immediately. Such requests may not be possible due to the order processing schedule. 

Contact

The Bottega Louie Sales Department can be reached Monday–Friday, 9:00AM–6:00PM PST. Please call us at  (213) 802-1487 or email sales@bottegalouie.com with any questions. We will do our best to accommodate your needs.